If you are like me, you are often asked to rate your level of satisfaction with quality -- at the doctor's office, at restaurants, at the service station, while shopping online. This practice takes extra time and resources both on the part of the provider AND on the part of the participant. So why do so many businesses and organizations want to know our opinions about their service, product or program? The answer is deceptively simple. High satisfaction is a key sign that program participants will continue their participation in the program. As youth development professionals, we understand that program retention increases the chances that young people will reap the benefits - also known as program outcomes - from a high-quality program. So, a comprehensive monitoring and evaluation approach for a youth development program has, at its foundation, a system for measuring participant satisfaction. In the case of youth programs, Caller, Betts, Carter & Marczak outlined t...
Our youth development educators bridge research and practice. In this blog, they offer their views on what's happening in the field of youth development, with an eye to evidence-based research written by themselves and others in our field. We welcome your comments.