So why do so many businesses and organizations want to know our opinions about their service, product or program?
The answer is deceptively simple. High satisfaction is a key sign that program participants will continue their participation in the program.
So, a comprehensive monitoring and evaluation approach for a youth development program has, at its foundation, a system for measuring participant satisfaction. In the case of youth programs, Caller, Betts, Carter & Marczak outlined three groups who are important to involve in determining satisfaction with programs - the youth participants themselves, their parents, and the program stakeholders in the community.
We know that parents play a big role in paving the way and making it possible for young people to participate in 4-H. For the past four years, Minnesota 4-H has asked parents and older youth to complete a satisfaction survey after their first year of involvement in 4-H.
What satisfaction or quality-related ratings does your team most need to understand, manage, and improve the programs that you lead?
-- Pamela Larson Nippolt, evaluation and research specialist
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